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CLIENT WORK

Technical products and sourcing, Houston, TX
Built and hosted by GeG Tech

Medray USA: One system for sales, purchasing, shipping and the company website

Medray USA is a Houston-based supplier of technical products and sourcing services. GeG Tech built and hosts the system the team runs the business on: email, quotes, orders, purchasing, shipping, eBay and the company website in one place.

What we builtEvery request in one place · From quote to invoice · Purchasing · Shipping · eBay · The company website · AI where it saves time

Read the case study

SOLUTION CONCEPTS

These are illustrative solution concepts, not completed client projects or live demos. Each outlines a workflow and how we would evaluate its impact.

01 / Customer experience
Solution concept

AI Support Agent

An assistant that answers questions from your approved knowledge base and hands complex cases to your team.

The challenge

Support teams repeatedly search for the same answers while more complex requests wait.

The approach

Retrieve relevant guidance, draft an answer with source references, and escalate when the request needs a person.

Example workflow
  1. 01Customer question
  2. 02Approved knowledge
  3. 03AI answer or escalation

What we would measureAnswer accuracy, resolution time, and the quality of escalations.

Discuss a similar workflow
02 / Operations
Solution concept

Document Intelligence

Extract, classify, and summarize information from invoices, PDFs, forms, and reports.

The challenge

Manual document entry slows operations and makes inconsistent records hard to catch.

The approach

Classify incoming documents, extract fields, validate the results, and send exceptions for review before updating your systems.

Example workflow
  1. 01Incoming document
  2. 02Extract and validate
  3. 03Review and sync

What we would measureField accuracy, review workload, and processing time per document.

Discuss a similar workflow
03 / Decision support
Solution concept

Predictive Retail Insights

Combine forecasting and an AI insights dashboard to explore demand and inventory decisions.

The challenge

Sales and inventory data sit in separate systems, making replenishment decisions harder to explain.

The approach

Build a reliable dataset, evaluate forecasting models, and use a language model to explain trends and recommendations for a planner to review.

Example workflow
  1. 01Sales and stock data
  2. 02Forecast and analyze
  3. 03Planner dashboard

What we would measureForecast error, stock availability, and usefulness to the planning team.

Discuss a similar workflow
04 / Business automation
Solution concept

AI Workflow Engine

Coordinate tasks, notifications, and record updates across your existing business tools.

The challenge

Work stalls when teams copy information between apps and manually chase the next step.

The approach

Route incoming work through defined tasks, call the appropriate tools, and record outcomes with approval steps for consequential actions.

Example workflow
  1. 01Business event
  2. 02Tasks and approvals
  3. 03Updates and notifications

What we would measureCompletion time, exception rate, and manual handoffs avoided.

Discuss a similar workflow
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